Returns & refunds
Something not right with your print? Here’s how we can help, and what to do next.
My print arrived damaged
Email us within 14 days of delivery with clear photos of the damage, including the front of your print so we can check it against your order. Once confirmed, we’ll arrange a replacement or a full refund.
I received the wrong design
If you received someone else’s design, send us photos of the print. We’ll replace it at no extra charge or offer a full refund.
I need to change or cancel my order
We wait 24 hours before starting your print. Email us as soon as you notice a mistake. We’ll send updated previews until you’re happy with what’s getting printed. You can cancel for a full refund before production begins. Once production starts, we can’t cancel the order.
Can I return a personalised print?
Each print is made for your order, so we can’t accept returns for a change of mind. Check your dates, location and text in the preview before ordering. We can’t offer a refund or replacement for details entered incorrectly or a design you chose, once it has been printed.
My order hasn’t arrived
If tracking says delivered, check with neighbours and any safe delivery places, then contact the carrier for delivery details. Still can’t find it? Email us and we’ll work through it with you. If your order hasn’t arrived 6 business days after the end of its estimated delivery window, contact us for a replacement or full refund.
When will I receive my refund?
Refunds go back to your original payment method. Allow 7–10 business days for processing, depending on your bank.